It is one of the biggest European sailing events of the season where the majority of the top world ranked sailors, compete. As this was their first European event together since teaming up as a new crew they are very happy with their performance, in taking out the title.

This result firms their position as World number #1, a position they have held since July 2010, as well as leading the overall ISAF Sailing World Cup for 2013 with one event remaining.

“As a new team  we have been training extremely hard, we just wanted to say thank you for your support” says Belcher

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Help raise awareness and money for a worth while cause!

Click this link and show YOUR support

http://pcfafundraising.org.au/event/male-bag-ride-2012

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The driver for the project was our client’s desire to reduce the volume of calls to their call centre by improving the ability of website visitors to source the answers to their questions quickly and easily.

Solution

•  Revium developed and implemented a bespoke Kentico module that allows display of all FAQ questions and answers through the CMS

• The client has the ability to curate all the questions and answers, along with tagging keywords

• A FAQ keyword and phrase search enabled the resultant associated Answers to be displayed

Outcome
The completed FAQ system provided the client with:

•   An FAQ section that has predictive search functionality

•   Conditional display of a question submission form (for when an answer cannot be found)

•   Metrics recording of use of the system including view count and view time/date

•   Platform to serve dynamically fed ‘frequently asked’ and ‘most recently asked’ questions lists on the public site

All of which is integrated and manageable through the Kentico CMS administration area.

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This work is not only part of new website builds, it is also a critical ongoing task for existing sites as we look to make continual performance enhancements to our client’s websites.

I don’t think you can ever consider any website 100% complete, if you did you would ignore one of the biggest advantages of publishing online – the ability to continually refine the product based on in-depth statistical data for all its visitor interactions.

As most people know, Google Analytics is the industry standard for website statistics. By adding a small script to each page of your site you enable Google to record data for each and every visitor to the website – all the way from the pages they visited and the time they spent on each page through to the type of browser they are using and the size of their screen. As an administrator of a site you can then log into your Google Analytics account and set about analysing all those interactions to try to establish patterns of use, and in turn identify what areas of your site need enhancing to improve visitor engagement and/or the rate of success of your calls to action.

Unfortunately there are some weaknesses in the standard recording abilities for Google Analytics which can lead to a distorted view of user interactions. One of the most obvious weaknesses is that unless a user clicks on a button on the last page of the site they visit, Google will not be able to record their time on that last page.

As an example of the impact of this issue, imagine a single campaign page where visitors are landing directly on that page. You may be looking to get them to scroll down the page and then engage with some form of call to action. Without advanced tracking techniques those visitors who don’t complete a click based call to action, or proceed to another page on the site, will be recorded as a bounce and the ‘time on page’ metric for their visit will be recorded as zero.

With no data for visitors who don’t complete the call to action it makes it impossible to get any indication of why those visitors aren’t completing that desired action.

To overcome this shortfall we can use advanced tracking techniques. This additional scripting will give us an accurate measurement of time spent on the last visited page as well as the capability to record actions such as page scrolling, clicks on non-interactive elements, time between specified actions and much more. These additional metrics can be invaluable in helping us to better understand user behavior and in turn develop strategies to improve the page to increase its rate of success.

By implementing a process of advanced visitor behavior tracking, ongoing statistical analysis and continual site optimisation we are able to provide clients with consistent improvements in their existing website’s performance.

If you would like more information on implementing advanced tracking for your website or if you are interested in engaging us to complete an audit on your existing site’s performance then give us a call on 03 9429 2000 or alternatively feel free to send us an email.

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The Setup

CMSDesk > Content
I have 3 pages configured for this example:

1. News
2. Resources
3. Search

• News has many CMS.News items below it. One of those news items has the text FINDME
• Resources has the text FINDME in it and an attachment test.txt with the word “test” in it.
• Search has a SearchResults Webpart on it configured as follows:

<ctrl:SearchResults ID="cSearchResults" runat="server" Indexes="MySite.News" SearchInAttachments="true"  />

CMSSiteManager > Administration > Smart search
Index “MySite.News” is specified as:

• Path: /News/%
• Documents: CMS.News
• Index Type: Allowed

Reproducing The Error:

With the above configuration if I search for “FINDME” I get 2 pages in the results (News + Resources). This is wrong on a few levels.
The attachment does not contain the text FINDME
The Index states that we only want to search CMS.News doc types
The Index states that we only want to search in the path /News/%

The Problem

When you set SearchInAttachments=”True” in the SearchResults user control it ignores the filters you set in the Indexes property and will return all pages with an attachment that matches your search.

Kentico’s response to this was to use the Path property or use the AttachmentsWhere property. Path was not useful to us because some of our searches required multiple path’s to be searched. So what I have done is create this function which will look at what Indexes are selected and generate a AttachmentsWhere clause for us instead.

using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;

using CMS.SiteProvider;
using CMS.SettingsProvider;

namespace Revium
{
    public static class SmartSearch
    {
        /// <summary>
        /// Generates a WHERE clause for the AttachmentsWhere property of a
        /// SearchResults user control based on the indexes assigend to the
        /// Indexes property ~/CMSWebParts/SmartSearch/SearchResults.ascx
        /// </summary>
        /// <param name="indexes">Smart search index Code Names separated by semi colons: index1;index2;index3</param>
        /// <returns>
        /// Example WHERE clauses generated
        ///     excluded1
        ///     excluded1 AND excluded2
        ///     ( allowed1 )
        ///     ( allowed1 OR allowed2 )
        ///     excluded1 AND ( allowed1 )
        ///     excluded1 AND excluded2 AND excluded_n AND ( allowed1 OR allowed2 OR allowed_n)
        ///
        /// allowed samples:
        ///     NodeAliasPath LIKE '/News/%'
        ///     NodeAliasPath LIKE '/News/%' AND ClassName = 'CMS.News'
        ///
        /// excluded samples:
        ///     NodeAliasPath NOT LIKE '/News/%'
        ///     NodeAliasPath NOT LIKE '/News/%' AND ClassName = 'CMS.News'
        /// </returns>
        public static string GetSearchAttachmentsWhere(string indexes)
        {
            string attachmentsWhere = string.Empty;
            string attachmentsPathInc = string.Empty;
            string attachmentsPathExc = string.Empty;

            string[] indexArray = indexes.Split(';');

            //For each index that this SearchResults control is using
            foreach (string index in indexArray)
            {
                if (string.IsNullOrEmpty(index))
                    continue;

                //Get the index data
                SearchIndexInfo sii = SearchIndexInfoProvider.GetSearchIndexInfo(index);

                //For each index setting in this index construct a filter
                //i.e. NodeAliasPath like '/News' AND ClassName = 'CMS.News'
                foreach (Guid key in sii.IndexSettings.Items.Keys)
                {
                    SearchIndexSettingsInfo sisi = sii.IndexSettings.Items[key];

                    if (sisi.Type == "allowed")
                    {
                        //i.e. NodeAliasPath like '/News/%'
                        string indexCondition = string.Format(" NodeAliasPath LIKE '{0}' ", sisi.Path);

                        //i.e. NodeAliasPath like '/News/%' AND ClassName = 'CMS.News'
                        if (!string.IsNullOrEmpty(sisi.ClassNames))
                            indexCondition += string.Format(" AND ClassName = '{0}' ", sisi.ClassNames);

                        //i.e. (NodeAliasPath like '/News/%' AND ClassName = 'CMS.News')
                        indexCondition = string.Format(" ({0}) ", indexCondition);

                        //i.e. (NodeAliasPath like '/News/%' AND ClassName = 'CMS.News') OR (NodeAliasPath like '/Blog/%' AND ClassName = 'CMS.Blog')
                        if (!string.IsNullOrEmpty(attachmentsPathInc))
                            attachmentsPathInc += " OR ";

                        attachmentsPathInc += indexCondition;
                    }
                    else
                    {
                        //i.e. NodeAliasPath like '/News/%'
                        string indexCondition = string.Format(" NodeAliasPath NOT LIKE '{0}' ", sisi.Path);

                        //i.e. NodeAliasPath like '/News/%' AND ClassName = 'CMS.News'
                        if (!string.IsNullOrEmpty(sisi.ClassNames))
                            indexCondition += string.Format(" AND ClassName = '{0}' ", sisi.ClassNames);

                        //i.e. (NodeAliasPath like '/News/%' AND ClassName = 'CMS.News')
                        indexCondition = string.Format(" ({0}) ", indexCondition);

                        //i.e. (NodeAliasPath like '/News/%' AND ClassName = 'CMS.News') AND (NodeAliasPath like '/Blog/%' AND ClassName = 'CMS.Blog')
                        if (!string.IsNullOrEmpty(attachmentsPathExc))
                            attachmentsPathExc += " AND ";

                        attachmentsPathExc += indexCondition;
                    }
                }
            }

            //Add all the excluded content to the WHERE Statement
            if (!string.IsNullOrEmpty(attachmentsPathExc))
                attachmentsWhere += attachmentsPathExc;

            //Add all the included content to the WHERE Statement
            if (!string.IsNullOrEmpty(attachmentsPathInc))
            {
                if (!string.IsNullOrEmpty(attachmentsWhere))
                    attachmentsWhere += " AND ";

                attachmentsWhere += string.Format(" ({0}) ", attachmentsPathInc);
            }

            return attachmentsWhere;
        }
    }
}

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It is really easy to implement and use and the great part is it stores your viewing settings in localStorage so you can refresh the page and still see your grouped issues.

To Group or Ungroup Issues simply access the menu in the top right of the screen and make a selection.

To get a copy and install instructions head over to GitHub and give it a go:
https://github.com/mawiseman/JiraIssueNavigator

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• Over 52% of Australians have a smartphone
• Over 80% use it for purposes other than voice calls or SMS
• 60% use their mobile device to access the internet everyday
• AND – 60% won’t leave home without it!

How does your online marketing strategy response to these facts?

How well does your site work on a mobile? Does your business need it to work better?

For many businesses creating a website version for each different screen resolution and new device would be impossible, or at least impractical.

However there is an approach, known as responsive design, that allows the screen design to respond to the user’s behaviour and environment based on screen size, platform and orientation.  As the user switches from their laptop to a tablet or mobile phone the website should automatically switch to accommodate for the display capabilities of that device, eliminating the need for a different design and development phase for each new gadget on the market.

The practice consists of using a mix of flexible grids and layouts, images and an intelligent use of CSS (Cascading Style Sheets or HTML templates).  This is a very different way of designing websites and it represents the future for handling multiple devices.

Revium are experts in implementing responsive design and it can be implemented for either an existing or new website.

Give us a call on 9429 2000 if you want to get your site to work responsively to any internet device.

For an example of a responsive design see www.abstractsmanager.com

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Revium caught the enthusiasm and drive from Mat Belcher back in 2010 and we were happy to support them in their 2012 Olympics campaign, with their site www.belcherpage2012.com.  Mat and Malcolm were seeking an online solution that not only provided information about the team, but also had a strong focus on their rich media presence and enabling them to monetise support. Revium provided the expertise to match Mat & Malcolm’s vision.

Revium built a site that became an online mecca for generating support, awareness and vital revenue for their successful 2012 campaign.  The site enabled Mat & Malcolm to have a rich content site with photos and event information, as well as enlisting new supporters.  Revium integrated the website with simple updates for their social media campaign with feeds from both Twitter and Facebook.  It generated revenue through an online raffle function, a ‘sponsor us and upload pic to the wall’ feature as well as providing a place to promote all their significant sponsors.

Mat Belcher says ‘Revium were professional, responsive, innovative and the best guys to work with.  I can’t thank them enough. You should see them for your own online project.  A little part of my gold medal is theirs.  I’m very excited about the 2016 campaign project with Revium’.

To see further winning Revium projects and case studies click here.

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Why do it: Simple – you can tell which of your pages are work and which are not.  Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site, and how you can keep them coming back.

Give us a call on 9429 2000 if you want to get your site using Google Analytics (GA).

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• Completed the new site for Alinta Energy with a new brand built on the versatile Kentico CMS, integrating with multiple payment and billing services.
• Migrated the content of a massive consumer site into a customised Kentico CMS
• Built a national retailer energy price comparator site for the ACCC/Australian Energy Regulator: see www.energymadeeasy.gov.au
• Refreshed Keycorp’s old brand mark and designed and implemented a new corporate site to reflect their service company and customer focused culture.
• Assisted Cleanse Naturopathy with the design and implementation of a highly usable web presence to promote detoxification and other related health services.
• Converted the design from the Red Design Group and implemented a WordPress website to establish an online presence for the Renewal Partnership.
• Provided the User Experience testing for new designs and information architecture – both in house sessions as well as online survey tools.
• Provided an IT roadmap/strategy for a medium sized organisation.

Revium provides a variety of services in delivering the above client projects.  These include ….

• High-level vision and strategy-making workshops
• Requirements gathering with different users and stakeholders
• Specified functional and design requirements
• Completed website redesign to add responsive design for mobile viewing
• Built websites powered by a Content Management System (CMS) – we have used Kentico, Drupal and WordPress
• Built some websites with complex applications behind them – for membership systems and specialised data capture and reporting applications
• Coded and implemented some SharePoint customisations
• Ran a number of SEO campaigns to boost Google rankings
• Optimised the performance of various websites

Like our work and wonder what we can do for your business? Get in touch today. Call us 03 9429 2000 or email us.

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